AI Chatbot Features

• SiteBot will answer the most common questions asked by your customers: 
  
  It will have a database of your company’s information that you wish to share and it will search that information using AI while also using NLP (Natural Language Processing) to “speak” in a human way with your customers.  

• Learn questions that you didn’t know people ask: 
  
  SiteBot will provide you with a log of its customer conversations.  You can datamine this to find out which questions are most popular and also you can find which questions were not answered or require more complete answers.  You can use it to determine a lot about the users who interface with SiteBot.

• Automate the process instead of using staff to answer the same questions over and over:
  
  SiteBot doesn’t just take a FAQ and repeat it.  It takes your data from your Privacy Policy and Terms of Use to your hours of operation to your locations, your business policies (warranty, returns, shipping, etc.) and compiles the best response based on the question, just like a human customer service representative would do.  However, AI does it in a fraction of the time and with more detail while still speaking in a friendly and helpful way.  You can even program your SiteBot to be formal, friendly, professional and, if you want to add a little zest… we can even make SiteBot be sassy or snarky! SiteBot can mimic your company’s personality and mood.

• Customize the look and feel of your SiteBot: 
  
  We can have Sitebot designed in the color scheme that fits your company while also tailoring the welcome message and much more.

• 24/7/365 Customer Service available to your customers: 
  
  Gone are the days when a customer will have to wait for the next day to get most of their customer service questions answered when the company is closed.  Instead of sending them to your website to search and find the answers they seek, you can have SiteBot just welcome them with all the answers they need.

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• Get rid of the line! 
  
  SiteBot allows your customers to not have to wait on the phone or in line or for an email response on most questions.  The answers come faster than you can say “Whoa!”

•  Escalate contacts: 
  
  If someone didn’t get the info they want, SiteBot can direct them to webpages (via providing them with a relevant link such as your contact page or relevant service page), telephone numbers, email addresses or other contact information or solutions.

• Send users to specific pages that best answer their question (e.g. “I’m looking for your Privacy Policy”). 
  
  Answer:  “Here is the link to our Privacy Policy page but you can also ask me questions about our Privacy Policy”.  

• Use your chatbot to train your staff: 
  
  Have a new employee and you want them to get to know your policies?  Have them query your SiteBot who already knows them all.  Learning is always better when it is interactive!

• Use your SiteBot as an on-the-go reference for live customer service conversations: 
  
  If your staff isn’t sure of a question they can query the SiteBot and get the answer to tell the customer while they're right there on the phone.

• Increase Conversions: 
  
  Stop people from rage-clicking, receiving a zero-results search response from your site’s search and save them from the frustrations of having to browse for the right info or wait on hold while your team answers other calls.

• CTA's: SiteBot can increase Conversions by offering targeted Calls-to-Action within its responses.

• SiteBot is mobile-friendly so you’ll have ‘em there working for you on any device!

 Click here to see a full list of our AI Chatbots

Get SiteBot Now

Call us at 615-258-6699

or email us !