Here are three key stats that prove how a 24/7/365 Customer Service Chatbot can make a huge difference in your bottom line:
→ 64% think that “24-hour service” is the biggest benefit of chatbots while 55% think it's “getting an instant response”. ~ Chatbots Report
→ 62% of companies view the customer experience delivered by a brand as a competitive differentiatior. ~ Deloitte
→ 61% of consumers felt that having Chatbots in customer service is the way of the future while 70% of millennials report positive experiences with Chatbots. 2016 Aspect Consumer Experience Index
The following chart shows the benefits of chatbots that people enjoy most:
✓ Always online and ready to go: 24/7/365 virtual Customer Service agent answering questions and providing information, links, products or other.
✓ Answers in one place: All of your company's information used in a knowledge base that AI then uses to answer those questions in a human manner.
✓ Instant responses: Users get instant satisfaction by having their questions answered immediately without having to wait for someone in customer service to responde.
✓ No searching and browsing: Many people have to browse websites or FAQ's to find answers when they can simply ask the chatbot.
✓ Cost-effective: Implementing a chatbot for customer service can be a cost-effective solution compared to maintaining a large customer support team. Chatbots automate routine and repetitive tasks, allowing human agents to focus on more complex and high-value customer interactions.
✓ Scalabile: As the volume of customer inquiries fluctuates, chatbots can easily handle a large number of simultaneous conversations. This scalability ensures that the customer service system remains efficient and responsive, even during peak periods.
✓ Data collection and analysis: Chatbots can collect valuable data during customer interactions. Analyzing this data can provide insights into customer preferences, frequently asked questions, and areas for improvement in products or services. Companies can use this information to enhance their offerings and tailor their customer service strategies.
✓ Multitasking Capability: Chatbots can handle multiple customer inquiries simultaneously without sacrificing the quality of service. This multitasking capability allows businesses to efficiently manage high volumes of inquiries during busy periods.
✓ User Engagement and Interaction: Chatbots can be designed to engage users in interactive and personalized conversations. By offering a more conversational experience, chatbots can enhance user engagement, leading to a more positive and memorable interaction with the brand.
✓ Language Support: Chatbots can be programmed to support multiple languages, facilitating communication with a diverse customer base. This is particularly valuable for companies operating in global markets, ensuring effective customer service for customers who speak different languages.
This is not even the full list of benefits that a Customer Service chatbot can provide.
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