What are the hours of operation?
We service 24/7 for your peace of mind.
Are you closed on holidays?
No. As a premium limousine service provider, we are at your disposal 7 days a week and 365 days a year.
Can I book a vehicle per hour?
Yes, our vehicles can be booked by the hour and the fee depends on the size and model of the vehicle. We require a minimum of three hours for the hourly service.
Is there a fee for meet-and-greet service?
As a premium limousine service provider, LimoLand charges no additional fee for meet-and-greet service.
What cities does LimoLand operate in?
You can find a complete list of the cities and countries we operate in here.
Do you offer an event or VIP service?
Yes, LimoLand’s dedicated event team will handle the entire ground transportation organization and logistics for your events or VIP services, all around the world. Leave the planning, implementation, and onsite coordination to us, so you can focus on enjoying your event.
How do I contact your Customer Care Team?
You can reach our Customer Care Team via telephone at 1-800-555-1212, email at [email protected] or live chat on our website. Also, we would be glad to get back to you via phone if you complete our Request a Callback form on our webpage: /request-a-callback
Which channels can I use to book, change, and cancel the service?
The most convenient way to book, modify, or cancel your service is via email at [email protected] but you can also use phone or chat. Please note that any modification, cancellation, additional stops or service that is different than the originally booked service can and must be arranged and authorized by our Customer Care team only. Any modification, cancellation, additional stops or service that is different than the originally booked service should not be discussed or arranged with the assigned chauffeur. If you amend the originally booked service without notifying our office first, we shall not be responsible and cannot be held liable for any inconvenience or additional expenses you would be exposed to.
How can I book your limousine service?
There are several different ways to book our transportation service, so you can choose the one that suits you best.
You can book for yourself or on behalf of others via website, email ([email protected]), phone (1-800-555-1212) or chat which is placed in the bottom right corner of our website.
What is the minimum time required to make a reservation?
Online reservations should be requested 24 hours prior to your scheduled transportation service to confirm the availability. Scheduling a service by phone requires a notice of a minimum of 4 hours.
When do I receive my booking confirmation?
Reservation confirmations are sent via email immediately after our booking procedure is completed from your side.
Where will my chauffeur meet me at airports?
Our chauffeurs greet passengers inside the airport, at the exit after baggage claim with a personalized pickup name board. At cruise ports, bus terminals and other public transportation stations, the LimoLand chauffeur will wait in the nearest designated passenger pickup area. The chauffeur holding a pickup name board will wait for you outside of the vehicle.
Who do we contact for the airport pickup?
The chauffeur ́s name and mobile phone number are sent by email at least a day prior to the service. However, if you want to be met elsewhere at the airport, please call the chauffeur directly or call our Customer Care Team and present your confirmation number to them. Your chauffeur will be directed to the confirmed location instantly.
Why do I need to enter my flight number?
The flight number allows us to track the flight’s status and adjust the pickup time for any delays or early arrivals (where possible), as well as to ensure that the chauffeur waits at the right terminal.
What vehicles do you offer?
Our fleet includes sedans, minivans, minibuses of all sizes and motor coaches. Please refer to our fleet page for more information. We cannot guarantee specific vehicle models or colors as the particular vehicle is subject to availability.
Are your vehicles insured?
Yes, all the vehicles are fully licensed and insured.
Do your vehicles have Wi-Fi?
Most of our vehicles have Wi-Fi, but this is not a fleet-wide feature. However, if Wi-Fi is needed, please request it in the “Special requests or additional service information” field, but please note that internet access cannot be guaranteed.
How do I find out the luggage capacity of the vehicles?
You can see the maximum luggage capacity of each vehicle class when booking, next to the suitcase symbol or on our online fleet presentation. You will also see the maximum number of people that each vehicle class can accommodate. If the passenger/luggage count exceeds the limits, you will need to upgrade the vehicle type or reserve an additional vehicle. This results in extra charges, so please select the vehicle accordingly. Generally, vehicle luggage space is designed to accommodate 1 medium-sized piece of luggage per customer.
Do you provide child safety seats?
Yes, we provide infant, toddler and booster seats. In certain cities/countries this service is subject to a charge. To find out more, please contact our Customer Care Team.
What if I forget something in a vehicle?
Please call us as soon as you realize you left something. All vehicles are cleaned at the end of the service and all lost items are placed in the lost/found bin. We will gladly arrange to meet you to return the lost items. LimoLand reserves the right to charge a delivery fee for returning lost items if found. Please note that LimoLand is not responsible for lost or damaged items left in the vehicles.
Can I bring food and drinks into the car?
Cleanliness of the vehicles is an important part of our service, so we discourage the consumption of food during the service. Alcoholic drinks are only allowed to be consumed in the car with prior consent, and if in compliance with local laws. If the vehicle requires cleaning due to spilled food or drinks, there will be an additional charge.
Are pets allowed inside the vehicles?
Yes, small pets
How far in advance should I book your limousine service?
It's recommended to book our service as early as possible to ensure availability, especially during peak seasons or for special events. However, we can accommodate last-minute bookings depending on availability.
Can I request a specific chauffeur for my booking?
While we cannot guarantee the availability of a specific chauffeur, you can certainly request one. We will do our best to accommodate your request based on availability and scheduling.
Are your chauffeurs trained in defensive driving techniques?
Yes, all our chauffeurs undergo extensive training, including defensive driving techniques, to ensure the safety and comfort of our passengers.
Is there a dress code for your chauffeurs?
Our chauffeurs are required to maintain a professional appearance at all times. They typically wear a formal uniform or business attire.
Do you offer any special amenities in your vehicles?
Yes, depending on the vehicle, we may offer amenities such as refreshments, newspapers, charging ports, and entertainment systems. You can inquire about specific amenities when booking.
Can I make special requests for decorations or customization inside the vehicle?
Yes, we can accommodate special requests for decorations or customization inside the vehicle for events such as weddings, birthdays, or corporate functions. Please inform us of your requirements during the booking process.
What happens if my flight is canceled or delayed?
If your flight is canceled or delayed, please notify us as soon as possible. We will make every effort to adjust your reservation accordingly to accommodate the changes in your travel plans.
Do you offer airport transfer services for large groups?
Yes, we offer airport transfer services for groups of all sizes, from individuals to large corporate groups. We have a diverse fleet of vehicles to accommodate varying group sizes and luggage requirements.
Can I arrange for multiple pickups or drop-offs during my reservation?
Yes, you can arrange for multiple pickups or drop-offs during your reservation. Additional stops may incur extra charges, so please inform us of your itinerary in advance.
Are your vehicles equipped with GPS navigation systems?
Yes, all our vehicles are equipped with GPS navigation systems to ensure efficient routing and timely arrivals to your destination.
Do you offer discounts for frequent or corporate customers?
Yes, we offer special discounts and corporate rates for frequent customers and corporate clients. Please inquire about our loyalty programs and corporate packages.
Can I request a specific type or color of vehicle for my reservation?
While we cannot guarantee the availability of a specific vehicle type or color, you can certainly make a request. We will do our best to accommodate your preferences based on availability.
Are there any restrictions on where you can take me in your limousines?
Generally, we can take you anywhere within our service area. However, certain restrictions may apply based on local regulations or safety considerations. Please inquire about specific destinations when booking.
Do you offer special rates for weddings or other special events?
Yes, we offer special rates and packages for weddings, proms, bachelor/bachelorette parties, and other special events. Please inquire about our event packages when booking.
Are there any hidden fees or surcharges I should be aware of?
No, we strive to be transparent with our pricing, and there are no hidden fees or surcharges. The price quoted to you at the time of booking is the final price you will pay, unless there are additional services requested during the trip.
Can I request a specific route or itinerary for my reservation?
Yes, you can request a specific route or itinerary for your reservation. Our chauffeurs will do their best to accommodate your preferences, taking into account factors such as traffic conditions and local regulations.
How do you ensure the safety and cleanliness of your vehicles?
We adhere to strict safety and cleanliness protocols for all our vehicles. They undergo regular maintenance checks and thorough cleaning after each use to ensure they meet our high standards of safety and hygiene.